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Provider approval process

Provider Check Levels

Introduction 
Providers that wish to upload details of their service to Somerset Choices are required to choose which of the levels below (high, medium, low) their service(s) fall under. They are then required to send relevant documentation to the Somerset Choices team to evidence that level, or certify that they have certain processes in place (such as a DBS policy). Somerset Choices will then allow the provider to detail their service on the site. 

Please note that whilst these basic checks are made, the inclusion of service providers within the site does not constitute a recommendation by Somerset Choices. We are not responsible for the delivery of the services these organisations provide.

Customers are strongly advised to check that providers have relevant certification and documentation for the services they provide before deciding to book/purchase those services. 

High
Services which are regulated by the Care Quality Commission (CQC). They may involve personal care and a lot of 1-to-1 time with your customers. Examples - Home care agencies, care homes. 

Providers will need to upload:

  • CQC number
  • Insurance certificate covering:

- Professional indemnity
- Public liability
- Employers' liability
- Where relevant, drivers and third party vehicle insurance 

We also recommend that providers complete the 'Induction to care - a good practice module for providers', which is free 

Medium
Services where you may need to go into your customer's home or you may spend 1-to-1 time with them. Examples - Home meals, Drivers, Personal Assistants 

Providers will need to upload:

  • Insurance certificate covering:

- Professional indemnity
- Public liability
- Employers' liability
- Where relevant, drivers and third party vehicle insurance

Providers may also need to supply any or all of the additional documents below where they are relevant for the service you provide:

  • Providers of services which involve 1 to 1 time with customers will need to certify that they or everyone in their company providing the service has up to date DBS certification.  

  • Personal Assistants and other unlicensed care providers will also need to provide evidence of care training and CQC Certificates (or equivalent for staff engaged before March 2015) for each Personal Assistant.

  • Providers of activities outside the home will also need to provide:

- A driving licence and insurance covering the vehicle and driver if   you are driving your customer.
- A food hygiene certificate if your service involves the preparation   of food.
- A qualification to practice if your service involves learning or      counselling.

  • Providers of professional services will need to provide evidence of registration with their profession's governing body (e.g. Solicitors Regulation Authority (SRA), the Financial Services Authority (FSA), Architects Registration Board (ARB)) as appropriate. 

We also recommend that providers complete the 'Induction to care - a good practice module for providers', which is free 

Low
Services where you do not spend 1 to 1 time with your customers or go into their home.  We do not require providers to upload any documents in order to register in this category.

Examples - Social clubs, support groups. 

All providers will need to make sure that you also have the following (you do not need to show us these unless stated above):

  • A complaints procedure
  • Qualification to practice where appropriate
  • All legally required insurance cover and other appropriate insurance to cover your provision of your services and public liability